Terms & Conditions
Limitation of Liability
kalaaMatrika shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use or purchase of products from our platform.
By placing an order with kalaaMatrika, the customer acknowledges and agrees to all policies mentioned, including the Shipping Policy, Return, Refund & Exchange Policy, and Terms & Conditions.
kalaaMatrika shall not be responsible for any claims related to minor variations in handcrafted products, delays caused by courier services, natural calamities, or unforeseen circumstances beyond our control.
Any disputes arising out of purchases made from kalaaMatrika shall be subject to the jurisdiction of the courts in Delhi, India only.
Social Media Order Policy
Orders placed through Instagram, WhatsApp, or any other social media platform of kalaaMatrika will be treated as confirmed orders once the customer shares the required order details and payment confirmation.
By placing an order through these platforms, the customer agrees to all policies of kalaaMatrika, including the Shipping Policy, Return, Refund & Exchange Policy, and Terms & Conditions, even if the order is placed through direct messages or chat.
Customers are advised to read all policies carefully before placing an order. kalaaMatrika will not be responsible for any claims arising due to lack of awareness or misunderstanding of the policies.
At kalaaMatrika, we create more than fashion — a conscious commitment to sustainability, heritage, and meaningful craftsmanship.